Coach driver recruitment for service-first, CPC-ready hires

'When we started with McRoberts we had a serious driver shortage, with 500 vacancies to fill. It's no overstatement to say that the McRoberts team solved that problem. At our peak we have been hiring 60 new drivers per month - the results have been exceptional. But beyond the results, the level of customer services is beyond anything else I've seen or expected. Joe and the team are always quick to respond, and they always find a solution. As a business we believe that the work by the McRoberts team put us in a much stronger position to sell the business when we were acquired by First Bus. Thank you Joe and team.'

'Since partnering with McRoberts to recruit PCV Drivers and Shift Managers we’ve stopped hiring agency staff altogether, which has not only reduced our costs, it has also improved our team culture, and our customer service has got better too. Our customer satisfaction rate is now the highest it has ever been. Since starting with McRoberts the overall quality of staff we’re hiring has levelled up, so I’m confident that we’ll see an improvement in retention too - thanks McRoberts team!'

‘We are extremely pleased with McRoberts. They are going above and beyond to understand our recruitment needs and to align candidates perfectly with our expectations. From their weekly stats and meetings with Joe, their professionalism, promptness, and attention to detail have been evident throughout the digital recruitment campaign they are doing for us. We do feel valued as a client. Moreover, even though we started with McRoberts 3 months later than with other recruitment sources, we have hired more Drivers sent to us by McRoberts than any other recruitment boards combined. Definitely, we will keep working with McRoberts in our future recruitment campaigns. Well done Joe and team!’

'We are very happy with McRoberts - they helped us hire 3 HGV Drivers within 3 weeks, much faster than we expected. We are impressed with the results because we were looking for very specialised drivers with wide-load and EU experience. We liked that the whole campaign was done using our branding, and they also introduced us to a totally new approach to recruitment, which has changed how we think about our hiring strategy. Thanks Joe and the team!'

'You did such a good job for us last year that you have effectively put yourself out of business! Seriously though, for the first time ever we don't have any agency drivers. We don't need to do a mass recruitment drive for the summer. And, aside from natural attrition giving rise to the odd replacement here and there, recruitment is not required!'

'We've hired 222% more drivers in the first three months since changing our hiring processes with Joe and the McRoberts team. The difference is night and day - we're getting a steady flow of quality candidates across both bus and coach, not the usual feast or famine.

What's made the real difference is we're not wading through piles of low quality applicants anymore. The candidates we're seeing are genuinely interested and actually suitable, which means my team can focus on getting them through their training rather than endlessly screening people who were never going to work out.

Joe and his team don't just set things up and disappear - they're constantly tweaking things based on what's working, and when we need something adjusted it happens quickly. We've built up real confidence in the pipeline now, and we're already seeing our agency driver costs decreasing.

It's the kind of partnership you actually want when you're trying to solve a problem properly. I'd have no hesitation recommending them to other operators.'

"We've brought on 222% more drivers in the first quarter working with McRoberts, and it's kept us properly busy - in a good way. We're spending time onboarding and training people who are going to stick, not chasing people or dealing with no-shows.

Joe's been really easy to work with. If something needs adjusting - messaging, screening questions, whatever - it gets sorted quickly and we see the impact fast. The quality of applicants coming through has been consistently high, which just makes the whole process smoother and quicker for everyone involved.

I'm happy to speak to anyone who wants a reference - it's been a straightforward improvement to how we recruit."

'We have had a great experience collaborating with McRoberts who consistently demonstrate that no task is too challenging. They are always coming up with new, innovative ideas and are quick to respond to any questions we have. McRoberts have been a fantastic partner in our recruitment success.'